This document sets out the Terms & Conditions of purchasing from BackChat Speech Pathology and is applicable to Australian customers only.

BackChat Speech Pathology reserves the right to reject the returns of goods which are not returned in accordance with our Returns Policy.

This policy is applicable only to online customers.

If you do not understand the below Terms & Conditions, or if you have any questions, please contact us at

Delivery Locations delivers physical products only to Australia at this time. If you live internationally and would like to order a copy of the book, please contact Olwen directly via email or through the Facebook page.

Delivery Timeframes

For Australian delivery, items are sent out through standard delivery with Australia Post. Shipping time 3-7 business days.

Return / Exchange Requirements

We are passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on, you are entitled to an exchange or refund within 31 days of receipt should it meet the below requirements:

  • Proof of purchase provided
  • Item in original condition
  • Enclosed in your original order
  • Postage of Exchange or Refund does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.

PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless the item is deemed faulty by a representative.

Delivery Address

Please direct all return or exchange packages to:

BackChat Speech Pathology
53 Armytage St
Lota QLD 4179

Refund Payments

Refunds will be processed in the same method as the original payment within 5 business days of backchat receiving the return parcel. Notification will be sent to the nominated email address at the time of this transaction.

Same Value Exchange

Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.

Different Value Exchange

Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:

  • A variance where payment is owed to the customer will be refunded as per the original order payment method
  • A variance where payment is owed to, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment.